FAQs
DO YOU SHIP EVERYWHERE?
Almost everywhere. If you need help checking out your order email us at contact@lovejonesthelabel.com or DM us on social media @lovejonesthelabel. We’re always here to help.
Please note all delivery times are estimates provided by the shipping courier and cannot be guaranteed. All orders shipping outside of the UAE and Lebanon may be subject to courier and/or customs delays.
I WANT TO TRY SOMETHING ON. CAN I VISIT A LOVE JONES STORE?
We’re so sorry, we’re currently a digital-only store. BUT, you’ll be able to find us at various pop-ups, bazaars, and fashion exhibitions. Keep an eye on our social media and website for updates on when and where you can find us at these exciting events. We look forward to meeting you boo!
I’D LOVE MY ORDER NOW. CAN I PAY LATER?
We apologize, however, this is not an option just yet. All orders must be paid in advance.
CAN I RETURN OR EXCHANGE AN ITEM?
Not obsessed with your Love Jones fit? Bring it home with our return option! To process a return for an order, please email us at contact@lovejonesthelabel.com. To be eligible for a refund to your original payment source, you must make return requests within a 7-day window.
Please note that the products you purchase online can be exchanged or returned ONLY online. Simply ensure the item is in its original condition with all tags attached and no signs of obvious wear.
I MADE A MISTAKE ON MY ORDER. CAN I MAKE A CHANGE?
Did you accidentally order the wrong size? Or put down an incorrect address? No worries, we've got your back! As long as you inform us about this error on the same day as your order, we can adjust it. Please email us at contact@lovejonesthelabel.com or DM us on our Instagram @lovejonesthelabel, and we'll see what we can do for you.
THE ITEM I WANT IS OUT OF STOCK. WHAT ARE MY OPTIONS?
No worries babe! Be sure to subscribe to our website to be notified when it has been restocked again! However, it’s important to note that some items may never be restocked again due to fabric availability.
CAN I CANCEL MY ORDER?
At Love Jones, we prioritize rapid order processing and shipping, so once you have placed your order we are unable to make any changes. We request that you verify the items in your order and your shipping address for accuracy before completing your purchase.
WHAT SIZE SHOULD I ORDER?
We take pride in our customers and always want to help. Keep in mind when ordering, our sizes are European and tend to run on the smaller side. We also have a size chart available under sizing on our website. If you're seeking guidance on sizing and fit, don't hesitate to get in touch with us at contact@lovejonesthelabel.com. Your satisfaction is our priority, and we're committed to making sure you feel confident and comfortable in your Love Jones fit!